Support
If you cannot find your answer below, write to us. In the app, the same address is under Profile → "Help & Support".
Write to us
For any question or problem with the app:
Including your iPhone model and app version when you report a problem helps us solve it faster.
Frequently asked questions
How are routes created?
You pick your interests and how long you have; the app prepares a walkable sequence of stops in Istanbul. Routes in the Discover tab are pre-made and verified; opening one does not start a new generation.
How many routes can I create per day?
The free plan includes 1 route per day; Premium has no daily route limit. Opening ready-made routes in Discover does not use this allowance.
How do I change my AI permission?
Use the Routes with AI switch under Profile → Preferences. If you turn it off, new routes can't be created; your saved routes and the rest of the app aren't affected.
Why is the audio guide sometimes slow?
Audio is generated the first time you listen and then stored. The second time you play the same text it starts instantly. On a weak connection the first generation can time out; simply try again. The voice guide is part of Premium.
Where are my favorites?
Open a route and tap the heart icon to add it to favorites. Your favorites are collected under the Favorites row on the Profile screen.
Can I revoke a link I shared?
Yes. On the My Routes screen a link icon appears next to a shared route; tap it to revoke. A revoked link stops working immediately.
How do I cancel my subscription?
Subscriptions are managed by Apple: on your iPhone, go to Settings → your name (Apple Account) → Subscriptions and turn off renewal. Cancelling stops the next renewal. Apple's instructions
Can I get a refund?
Payments are collected by Apple, so refund requests are also made to Apple: reportaproblem.apple.com
Premium isn't showing on my new phone
Sign in with the same explore.istanbul account. If it still does not show, open Profile → Go Premium and tap Restore Purchases; you need to be signed in to the Apple account that made the purchase.
How do I delete my account and data?
You can delete a saved route from the My Routes screen; deletion is permanent. To delete your whole account, use Delete Account at the bottom of the Profile screen: deletion completes inside the app and every record linked to your account is removed. Deleting your account does not stop your Apple subscription; cancel it separately.
Privacy requests
For a copy of your data, a correction, an objection or other requests, write to the privacy address given in our Privacy Notice, which also explains how to exercise your rights.