Terms of Use
explore.istanbul · IMPROHIVE LLC Revision date: 28 September 2026 · Version: 1.0-RC3
1. Provider, scope and acceptance
These terms govern the relationship between IMPROHIVE LLC (“we”) and the user (“you”) for the consumer guide features of the explore.istanbul mobile app and explore.istanbul website.
- Full business/address for service: 30 N Gould Street, Suite 4128, 82801 Sheridan, WY, United States
- Support and complaints: privacy@improhive.com
The terms are available before account creation or the relevant contract is concluded, and the necessary acceptance is obtained. A paid subscription requires a separate express order/confirmation on the purchase screen. Merely browsing the website does not create a paid subscription.
Personal data processing is explained in the Privacy Notice. Accepting these terms is not blanket consent to all processing that requires consent. We provide the service as a trader.
2. Service
explore.istanbul offers Istanbul route suggestions, historical content, an audio guide, maps/directions, route saving and sharing. Some features require a monthly or annual paid subscription. Plan scope, usage limits, subscription period, price and any trial conditions are shown before purchase. A subscription does not include venue admission, transport tickets, reservations or third-party service charges; unless expressly stated otherwise, we do not sell those services.
3. Age and capacity
You must be at least 16 to create an account. If you do not yet have the capacity required where you live to enter the contract or make a paid purchase, you must obtain the required approval of your legal representative. An age declaration alone does not establish legal capacity in every country. Accounts belonging to under-16s are closed; data is handled as described in the Privacy Notice.
4. Account security and deletion
Provide accurate account details, protect your password and promptly report suspicious use. You are not automatically responsible for every unauthorised transaction; responsibility depends on fault, security obligations and applicable law.
You can delete your account in the app. This may remove saved content and access; see Privacy Notice Section 1.6. Deleting the account or app does not cancel an Apple subscription. Stop renewal separately through Apple settings. Statutory refund and other rights remain unaffected.
5. AI and limitations of route information
Routes and some descriptions are generated using AI. Opening hours, prices, transport, accessibility, entry restrictions and venue information may be wrong or outdated. Verify information with official/local sources, particularly before booking, buying tickets or setting out.
Route suggestions do not guarantee safe passage, accessible routes, an open venue or arrival within a particular time. Follow traffic rules, local signs, weather conditions and official instructions; pay attention to your surroundings while walking or driving. The app is not an emergency service or personalised medical or safety advisory service.
These explanations do not remove our duty to provide the service with reasonable care or mandatory consumer remedies for defective/non-conforming services. AI data disclosures are described in Privacy Notice Section 5.1.
6. Subscriptions, renewal, cancellation and consumer rights
6.1 Purchase
In-app payments and subscription billing are handled through the Apple App Store. Apple's role in a particular transaction depends on the storefront and applicable Apple agreements; we remain responsible for providing our app and service. We do not receive your card details.
The purchase screen explains plan features/limits, period, price in the relevant currency, automatic renewal and when any trial/introductory offer converts to which price. This information forms part of the purchase confirmation. Price changes apply prospectively in accordance with Apple's notice/approval rules and mandatory law.
6.2 Renewal and cancellation
Auto-renewing subscriptions renew for the periods shown at purchase unless cancelled. Stop renewal in Subscriptions in your Apple account. Observe Apple's cancellation deadline; for a free/discounted trial, cancel at least 24 hours before it ends to avoid paid renewal.
Cancellation normally stops the next renewal; the end of access for the current period depends on the conditions Apple displays. Trial access may end immediately on cancellation. Cancellation does not itself refund a past payment. Cancelling renewal, exercising a statutory withdrawal right and seeking a remedy for defective service are separate actions.
Subscription management: Apple subscription support. Refund requests: reportaproblem.apple.com. You can also contact us about service or subscription-access problems. Referring you to Apple does not restrict mandatory rights you can exercise against us.
6.3 Withdrawal and defective services
Applicable consumer law may give you rights to withdraw, receive a conforming service, obtain remedies, a price reduction or a refund. These terms do not remove those rights.
Türkiye: Distance service contracts generally have a 14-day withdrawal period from contract conclusion. Legislation contains exceptions for services performed immediately electronically/intangible goods delivered immediately, and services whose performance begins with the consumer's approval before that period ends. Exceptions apply only where the particular purchase and service actually meet their conditions; not every subscription is automatically excluded.
EEA: Subject to national implementing law, distance service/digital-content contracts generally have a 14-day withdrawal period from contract conclusion. Rules for digital content supplied without a tangible medium differ from those for ongoing digital services. Early performance, an express request/prior consent, acknowledgement of losing the right and contractual confirmation must be addressed separately where required for the transaction type. Starting the service alone does not always remove the right. Legally permitted proportionate charges may apply when performance begins early.
You may communicate withdrawal within the relevant period by an unequivocal statement to privacy@improhive.com or our address in Section 1; you can also apply through Apple. Your name, account email, purchase date and Apple transaction number, if available, may be enough to identify the transaction; do not send card details. Example: “I wish to withdraw from the contract for the ... subscription purchased on ...”. You do not have to use this example. The proper recipient and transaction authority are clarified with Apple where necessary; statutory deadlines and rights remain protected.
7. Acceptable use
Use the service lawfully. Do not access another person's account without permission, bypass security, overload infrastructure or upload content infringing others' rights. Do not scrape/copy content in bulk or republish it commercially without permission. Uses expressly permitted by law and mandatory exceptions remain available.
8. Licence, content and third-party rights
Rights in the brand, design, software and editorial content belong to us or the relevant licensors. You may use the service and its sharing features for personal use in accordance with these terms.
You retain your existing rights in uploaded content. You grant the non-exclusive permission necessary to host, technically format and display that content to your selected audience to operate the service and enable your chosen sharing. This does not authorise independent advertising use. Following deletion, only legally/technically necessary limited retention and the consequences of prior sharing may remain.
You may use, save, share and delete generated routes through the app's features. We do not guarantee that AI output gives you exclusive copyright, that similar content will not be generated for someone else, or that rights of Google, Unsplash or other third parties cease to apply. Third-party images, maps and place data remain subject to their licensing and attribution conditions.
Google Maps. The app includes Google Maps features and content. Use of Google Maps features and content is subject to the then-current versions of the Google Maps End User Additional Terms of Service and the Google Privacy Policy.
For the software licence of an app obtained through the App Store, the Apple Standard EULA applies unless a custom EULA is specified on the App Store product page. These terms govern the service relationship and are not presented as a custom EULA unless separately adopted as such.
9. Sponsored content
The free plan may show at most one sponsored business suggestion per route, clearly labelled “Reklam”, “Advertisement” or its equivalent in the interface language. Selection uses route context. Paid membership does not show sponsored content. Displaying an advertisement does not guarantee the business's quality or services. Unless expressly stated otherwise, we are not a party to your separate transactions with that business.
10. Availability and liability
We aim to provide the service with reasonable care. Maintenance, faults or circumstances outside our control may interrupt it; advance notice is given where possible. We do not guarantee absolute accuracy or uninterrupted access, but mandatory conformity and remedy obligations for purchased services remain.
Liability is determined by applicable law and the circumstances. These terms do not exclude liability or impose a monetary cap for intentional wrongdoing, gross negligence, personal injury that cannot lawfully be excluded, personal data violations or mandatory consumer rights. Legally required remedies and refunds remain available if a paid service cannot be provided.
11. Business panel and advertising purchases
These consumer terms are not a contract for paid business promotion/advertising. The MVP business panel has no online payment flow; commercial discussions take place by email. Commercial purchases require a separate agreement and relevant pre-contract information covering scope, duration, price/tax, content rules, reporting, refunds and termination. Creating a business account alone does not guarantee a particular number of impressions, clicks or sales. Acceptance of a commercial agreement that does not exist is not presumed.
12. Suspension and termination
For a serious breach, unlawful use or security threat, we may restrict access proportionately. Unless legally or operationally prevented for security reasons, we give reasons and a reasonable opportunity to remedy or object. Urgent restrictions may precede notice; information follows where possible. Contact privacy@improhive.com to object.
You may end the service relationship by deleting your account; separately cancel Apple subscription renewal. If the service is permanently discontinued, we give notice where possible and honour mandatory rights concerning unused paid periods. Termination does not remove accrued statutory rights or mandatory record-retention duties.
13. Changes
We may update terms for changes in law, security or reasonable service changes. Material changes are notified through an appropriate channel before taking effect; urgent legal/security changes are separately explained. We obtain new acceptance where required. Silence or continued use is not unlimited acceptance of every change. Accrued rights and mandatory protections for paid periods remain.
14. Law, disputes and language
These terms do not choose a particular country's law or an exclusive court. Applicable law and jurisdiction are determined by the relevant conflict-of-laws and procedural rules. Non-waivable protections under the law of a consumer's habitual residence and access to competent consumer bodies remain available.
In Türkiye, consumer arbitration committees or consumer courts may be used subject to applicable monetary thresholds and procedure; any mandatory mediation rules remain applicable. Contacting us first may help resolve an issue but is not a condition removing statutory complaint or court rights. We impose neither mandatory arbitration nor a class-action waiver.
The Turkish version is the source text. Translations are intended to reflect the same scope. Language differences cannot be used to defeat mandatory local-language rules, mandatory contract-interpretation rules or consumer rights.
15. Contact
For service, subscription-access or complaint matters: privacy@improhive.com. Personal data requests may also use the methods in the Privacy Notice.